FAQ
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What does the platform do?
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CyberHead enables financial institutions to detect, prevent, and respond to cyber threats through real-time monitoring, automated threat intelligence, and secure data management.
How does the platform protect customer data?
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Customer information is safeguarded through end-to-end encryption (in transit & at rest), strict access controls, multi-factor authentication, and continuous system monitoring.
Does the platform support regulatory compliance?
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Yes. CyberHead aligns with RBI guidelines, PCI-DSS, ISO 27001, SEBI’s cybersecurity framework, and GDPR, offering audit-ready reports and policy templates.
What types of threats can the platform detect?
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Phishing, malware, ransomware, insider threats, account takeover attempts, fraud signals, and behavioral anomalies in transactions or logins.
How does threat detection work?
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Threats are detected using behavioral analytics, machine learning models, and signature-based checks. Events across networks, endpoints, and applications are correlated to flag suspicious activity early.
Can it integrate with existing banking systems?
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Yes. CyberHead provides API-based integrations and ready connectors for core banking systems, payment gateways, CRM solutions, cloud environments, and SIEM tools.
How does the platform handle cyber incidents?
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Automated workflows help isolate compromised accounts, block malicious IPs, alert security teams, and generate incident reports. Automations include manual override options.
Can the platform reduce fraud risks?
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Yes. Transaction pattern analysis, device fingerprinting, login behavior monitoring, and anomaly detection reduce identity theft and unauthorized access risks.
What deployment models are available?
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Cloud, on-premises, and hybrid deployment models are available to match infrastructure and regulatory requirements.
Is employee cybersecurity training included?
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Optional training modules include phishing simulations, policy awareness sessions, and role-specific learning paths.
What reporting and dashboards are available?
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Dashboards show threat trends, compliance status, incident timelines, and system health. Reports can be exported for audits and management reviews.
How is customer privacy maintained?
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Only essential data is collected; all usage follows privacy frameworks and industry best practices.
What support is offered?
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24/7 technical assistance, dedicated account managers, and periodic security health checks are available depending on the service plan.
How frequently are security updates released?
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Threat feeds refresh in real time. Platform updates and patches are rolled out regularly to address emerging vulnerabilities.